Gitakshmi Technologies

  • Amazon Marketplace integration
  • July 8, 2025



    Real-Time SAP Integration for Global Retail Company

    Client Overview

    A global leader in sustainable bathroom solutions, the client operates in 12 countries and drives a large share of its sales through the Amazon Marketplace. Their backend runs on SAP S/4HANA, yet they faced operational gaps between their e-commerce platform and ERP system—affecting performance and customer satisfaction.


    Business Challenge

    Despite their digital presence, the client was facing several bottlenecks in their e-commerce workflow:

    • Manual entry of Amazon orders into SAP

    • Inaccurate shipment tracking data

    • Inventory and pricing mismatches across systems

    • Time-consuming reconciliation processes

    These challenges led to operational inefficiencies, delays, increased error rates, and reduced customer satisfaction—ultimately impacting revenue and scalability.


    Gitakshmi’s Solution

    To overcome these challenges, Gitakshmi Technologies implemented a real-time integration using SAP Cloud Platform Integration (CPI). This seamlessly connected Amazon Seller Central with SAP S/4HANA, enabling secure and automated data flow between systems.


    Solution Highlights

    • Automated Order Management
      Orders from Amazon were captured and processed instantly within SAP, eliminating manual effort.

    • Live Shipment Tracking
      Real-time updates ensured accurate delivery status, enhancing customer experience.

    • Inventory & Price Synchronization
      Automated syncing prevented mismatches across systems, ensuring consistency.

    • Secure Data Handling
      Utilized OAuth 2.0 and encryption protocols to maintain compliance and security.

    SAP-standard tools such as IDoc, BAPI, and OData were used for seamless ERP connectivity.


    Implementation Timeline

    The project was successfully delivered in just 8 weeks, covering:

    • Planning and requirement analysis

    • Development and SAP configuration

    • Testing and validation

    • Final deployment and go-live support

    A dedicated team of SAP consultants, API developers, and QA experts ensured smooth execution throughout.


    Key Results Achieved

    • 80% reduction in manual data entry

    • 70% decrease in shipment tracking errors

    • 50% faster order-to-cash processing

    • 100% real-time data synchronization


    Conclusion

    Thanks to Gitakshmi’s tailored integration, the client was able to:

    • Streamline their e-commerce operations

    • Improve data accuracy and tracking

    • Boost efficiency across departments

    • Scale business operations with confidence and agility

    This solution not only bridged the digital gap between Amazon and SAP but also laid a foundation for data-driven growth and customer satisfaction.

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